Reputation: net promoter score (NPS)

Yet another reputation system—a Net Promoter Score (NPS) is the result of a customer satisfaction survey in which customers are asked only one so-called “Ultimate” question:

:”’How likely are you to recommend Company or Product X to a friend or colleague?”’

Does this work for communities and personal reputation as well?

Sparkle from http://www.expertlog.nl/2007/03/meer_winst_make.html#more

Published by Martien van Steenbergen

Martien is a Master Agile & Lean Trainer & Coach.

Join the Conversation

1 Comment

Leave a comment

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.